Refund policy

At Savila Pharmacy & Wellness, we are committed to providing quality products and excellent customer service. Please review our return and refund policy below:

Eligible Returns

We only accept returns and offer replacements under the following conditions:
• Product is damaged upon arrival
• Product received is different from what was ordered
• Product is past its expiry date

Return Conditions

To qualify for a return:
• Item must be unused, untampered, and in its original packaging
• Return request must be made within 48 hours of purchase
• A valid original receipt included in the package must be provided

Non-Eligible Returns

We do not accept returns or offer refunds in the following cases:
• Change of mind after purchase
• Incorrect item selected or purchased by the customer

How to Request a Return

To initiate a return, please contact us through either of the following:
• Email: infosavilagroup@gmail.com 
(Include your order details and reason for return)
• Phone: +254798600000

Replacement Process

• All approved returns will be reviewed promptly
• Eligible products will be replaced within 24 hours of receiving the return request

We appreciate your trust in Savila Pharmacy & Wellness and are dedicated to ensuring your satisfaction.