Shipping policy

At Savila Pharmacy & Wellness, we strive to ensure timely and reliable delivery of all your orders.


Order Processing

• Orders are processed within  24 hours after confirmation
• Orders placed on weekends or public holidays are processed the next business day

Delivery Timelines

• Within Nairobi: Same-day or next-day delivery
• Outside Nairobi: 1–3 business days depending on location

Shipping Charges

• Delivery fees are calculated based on location and order size
• Exact shipping cost will be provided at checkout or upon order confirmation

Order Tracking & Communication

• Customers will be contacted via phone or email to confirm order and delivery details
• Updates will be provided where necessary until your order is delivered

Important Information

• Please ensure all delivery details are accurate and complete to avoid delays
• Savila Pharmacy & Wellness is not responsible for delays caused by incorrect information provided by the customer

We are committed to delivering your health and wellness products safely and efficiently.