At Savila Pharmacy & Wellness, we strive to ensure timely and reliable delivery of all your orders.

Order Processing - Orders are processed within 24 hours after confirmation
Orders placed on weekends or public holidays are processed the next business day

Delivery Timelines - Within Nairobi: Same-day or next-day delivery
Outside Nairobi: 1–3 business days depending on location

Shipping Charges - Delivery fees are calculated based on location and order size
Exact shipping cost will be provided at checkout or upon order confirmation

Order Tracking & Communication -Customers will be contacted via phone or email to confirm order and delivery details
Updates will be provided where necessary until your order is delivered

Important Information - Please ensure all delivery details are accurate and complete to avoid delays
Savila Pharmacy & Wellness is not responsible for delays caused by incorrect information provided by the customer

We are committed to delivering your health and wellness products safely and efficiently.

At Savila Pharmacy & Wellness, we are committed to providing quality products and excellent customer service. Please review our return and refund policy below:

Eligible Returns

We only accept returns and offer replacements under the following conditions:
• Product is damaged upon arrival
• Product received is different from what was ordered
• Product is past its expiry date

Return Conditions

To qualify for a return:
• Item must be unused, untampered, and in its original packaging
• Return request must be made within 48 hours of purchase
• A valid original receipt included in the package must be provided

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Non-Eligible Returns

We do not accept returns or offer refunds in the following cases:
• Change of mind after purchase
• Incorrect item selected or purchased by the customer

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How to Request a Return*

To initiate a return, please contact us through either of the following:
• Email: [infosavilagroup@gmail.com](mailto:infosavilagroup@gmail.com)
(Include your order details and reason for return)
• Phone: 0798 600 000

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Replacement Process

• All approved returns will be reviewed promptly
• Eligible products will be replaced within 24 hours of receiving the return request


We appreciate your trust in Savila Pharmacy & Wellness and are dedicated to ensuring your satisfaction.